Help category
Platform complaints, work disputes, data escalation, liability limits and adjustment requests.
General information only. Jobaro does not provide legal, tax, accounting, employment, tenancy or health-and-safety advice. Your circumstances and location matter.
It concerns Jobaro's own service, billing, account handling, moderation, privacy, accessibility or conduct. It is different from a dispute about work supplied by another company.
Contact the company through the job record and preserve the quote, scope, variations, messages, sign-offs, photographs and invoices. Jobaro does not automatically decide the outcome.
Only where a specific published process says so. General support may help parties communicate but must not be described as formal mediation or adjudication.
Yes. Jobaro's outcome must explain the relevant further complaint route, including the ability to contact the ICO where appropriate.
No. Terms must not pretend to remove statutory remedies or rights that cannot lawfully be excluded.
No. Liability depends on the law, the contract and what Jobaro itself did. Any limitation clause must be fair, transparent and professionally reviewed.
No. The terms must preserve liability that cannot legally be excluded and must not use an unrealistic blanket exclusion.
No online platform can guarantee uninterrupted availability. Planned maintenance, incidents and support arrangements should be described accurately.
The product must aim for WCAG 2.2 AA and test keyboard, screen-reader, zoom, contrast, focus, target size, error recovery and accessible authentication. Service providers must also anticipate barriers and consider reasonable adjustments.
Provide an accessible support route allowing users to request help, alternative formats or another communication method without requiring them to disclose more information than necessary.
