Help category
Payment roles, subscriptions, pricing transparency, trials, cancellation and chargebacks.
General information only. Jobaro does not provide legal, tax, accounting, employment, tenancy or health-and-safety advice. Your circumstances and location matter.
The answer depends on the payment arrangement shown for that job. Jobaro must clearly state whether payment goes directly to the supplier, through a connected account or through another configured model.
Not unless the specific payment service expressly says so. Never describe Jobaro as escrow or a protected client-money account without the necessary structure and authorisation.
The public wording must match the real processor setup. Do not claim that Jobaro never receives card data until the actual Stripe integration and payment architecture have been verified.
The checkout must clearly show VAT treatment, seat quantity, bolt-ons, discounts and the complete recurring total before purchase.
Only where the selected plan says so before purchase. The renewal interval, amount or pricing basis and cancellation method must be clear.
Use the in-app subscription area. The user must see the effective date, what access changes and what happens to stored information before confirming.
No. Jobaro's current legal baseline treats the new subscription-contract regime as scheduled for January 2027. Jobaro should implement the expected capabilities behind a legal-review feature flag rather than misrepresenting them as current law.
Refund entitlement depends on statutory rights, the purchase circumstances, service use and the applicable subscription terms. Jobaro must not use a universal no-refunds answer.
Before conversion, Jobaro must show the trial end date, price, billing interval and cancellation route. Trial conversion must not rely on hidden wording.
Prices may change in accordance with the applicable terms and law. Users must receive clear notice and any relevant cancellation option before the new price takes effect.
Jobaro should notify the account owner, provide a safe retry method and explain any grace period or access restriction. It must not expose card information to company staff.
A chargeback is a payment-card dispute process. It is separate from a Jobaro support complaint and does not automatically determine who was legally right about the underlying work.
They are optional features with their own quantity, expiry and usage rules. Their price and recurring status must be shown before purchase.
