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Quotes, contracts and consumer rightsJurisdiction: United KingdomAudience: Customer, Company, Landlord, Letting agentLast reviewed 2026-08-30Next review due 2026-11-30

What if the customer does not provide access?

The company should record the attempted visit and refer to fair agreed access or cancellation terms. Any charge should reflect the agreement and actual circumstances rather than an arbitrary penalty.

General information only. Jobaro does not provide legal, tax, accounting, employment, tenancy or health-and-safety advice. Your circumstances and location matter.

Plain answer

The company should record the attempted visit and refer to fair agreed access or cancellation terms. Any charge should reflect the agreement and actual circumstances rather than an arbitrary penalty.

What this means for you

Quote acceptance should preserve the exact scope, price, consumer classification, cancellation information and version history.

What you need to do

Review the supplier identity, scope, exclusions, total price, VAT treatment, cancellation terms and any early-start request before accepting.

What Jobaro does

Jobaro records quotes, revisions, cancellation information, acceptance evidence and later variations.

What Jobaro does not do

The named supplier remains responsible for correct consumer-law classification, lawful cancellation wording and performance of the service.

Official sources

  • Consumer Contracts Regulations 2013

    Legislation.gov.uk / checked 2026-08-30

  • Consumer Rights Act 2015

    GOV.UK / checked 2026-08-30

Related questions

  • What if the job is delayed?
  • What standard must a consumer service meet?
  • Do business customers automatically receive a cooling-off period?
  • Are urgent repairs treated differently?

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Jobaro is a product of Trent End Ventures Ltd.

Company no. 17217981. Registered office: 1, Suite 10022 Hanley Street, Nottingham, United Kingdom, NG1 5BL. Not VAT registered.

support@jobaro.co.uk

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Jobaro provides software and records. It is not automatically the contractor, landlord, letting agent, tax adviser or safety adviser. Platform boundary